Call Out & Repairs

Emergency Breakdown

With our Emergency Breakdown service, you can rely on Ai Healthcare to repair any medical equipment, from decontamination equipment, operating lights, compressors as well as any other equipment that your practice uses.

When you call us to report a problem, one of our experienced service desk team will give you some immediate over-the-phone technical support to help rule out and troubleshoot common problems. This may mean you don’t even need an engineer to visit.

Our service desk team members have many years’ combined experience of repairing medical equipment, and our service manager has an engineering background, so can help diagnose problems over the phone too.

If the problem persists, one of our engineers will be despatched on the same day or as early as possible the following day, depending on what time you report the problem.

All of our engineers are accredited, manufacturer-trained engineers, which means that they have specialist knowledge and can repair and maintain equipment to the manufacturers’ specifications, safeguarding your warranties.

What to expect

When an engineer comes out to your premises to carry out an emergency breakdown repair, the chances are they’ll be able to fix the problem there and then. This is because all of our engineers carry vehicle stocks of mainstream equipment and spare parts. In fact, 85% of problems are resolved within one visit.

The important thing is that you experience little or no downtime, no loss of business, and a fast and efficient service.

• One working day response for an engineer’s visit
• Vehicle stocks of all mainstream equipment and spare parts
• Accredited and manufacturer-trained engineers
• Technical support and advice over the phone
• Service desk has many years’ combined experience